FAQ
Who is MonsterLadies?
MonsterLadies is a French underwear brand, created and made by myself: Perrine Felicia Fernandez. As a stylist / model maker, all my items are handmade and made to measure. You will find below a summary of the conditions of sale. If however, the answer to your question is not on this page, do not hesitate to contact me.
Custom-made:
Being careful to fill all the sizes of my dear customers, all my items are made to measure. When ordering it is important to send me your measurements to avoid any issue because returns and exchanges are subject to conditions (read the terms and conditions)
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You will need a tape measures to take the measurements bellow :
-Chest Circumference
-Under bust circumference
-Waist Circumference
- Hip circumference
-Your usual cup size
For the measurement to be perfect, below is an explanatory diagram showing the different parts to be measured.
Note that for the hip circumference, it is important to measure the mid-buttock circumference.
Size chart:
Bra sizes are different all over the world, here is a table to help you convert your international size to French size. I obviously do all sizes, whether American, English, European, and French.
All items in XL have an extra €3 on the sale price so that the fabric/price ratio is respected,
Same for bra sizes from cup F
Large sizes require more material and time, thank you for your understanding <3
Payment:
Your order is validated by payment. For the latter, I accept PayPal and credit cards (for those who do not have a PayPal account).
Please note that payment by credit card is also managed by PayPal.
It offers this secure solution for all those who do not wish to be registered.
To do this, after validating your basket, on the payment page, simply click, on "You don't have a PayPal account?" and a drop-down menu will then allow you to pay with your credit card.
Manufacturing delays:
Being alone in the confection there are manufacturing delays from the date of validation of the order.
The current manufacturing time is indicated on all pages of my site before each payment. il se compte in working days, excluding weekends: Saturday and Sunday
In the event of an extension, an email will be sent to you to keep you informed of the progress of your order.
Shipping and Returns / Refunds and Exchanges:
The delivery time is not included in the manufacturing time, all orders to France are sent by Colissimo. The colissimo offers a service in 48 hours with tracking number. For international orders (all countries in the world) packages are sent in small international packets or DHL. Express shipments are possible, the additional costs will be at the expense of the buyer, contact me to know the different options.
As each item is handmade and bespoke, refunds are not accepted once production has begun.
A full refund of the order will be made in the event of cancellation of the latter only if the request is made within 72 hours of payment.
For reasons of hygiene and craftsmanship, exchanges are subject to conditions: they will be not accepted or not free in the event of an error in the choice of options, colors or size, on the part of the customer, these being of his responsibility. I'm not responsible for errors made when taking the measurements and sizes chosen and noted (example: panties in M instead of L, 85C instead of 85B, hip measurement wrongly taken....or if you have ordered not matched colors for your set... etc).
Likewise, if the measurements are not provided when ordering.This is why I will always advice to send me a message if you have hesitation and to send me yours measurements if you have doubt to avoid all this kinds of problems.If the measurements are not submitted to me, the buyer takes responsibility for any size issues on their order.
Exchanges will only be accepted in the event of an error on my part in the production of the lingerie: error in size despite the measurements given, problems in the manufacture or defective article. Never hesitate to contact me if there is a problem like this , alterations are free in this case (You will then have a refund of your return costs).
Do not hesitate to contact me if you have any doubts about your measurements. I would be happy to help you to avoid any incidents.
MonsterLadies reserves the right to refund any disrespectful or aggressive customer. thank you for your understanding that I am not a machine.
Maintenance of MonsterLadies Items:
It is imperative to always wash your underwear by hand, with lukewarm water, mild detergent and fabric softener.
Never dry in a dryer. The latter would irreparably damage the laces and braids.
For the jewel, put every 10 washes, a thin layer of transparent varnish or hairspray, more regularly.
I also advise you not to dry your underwear, exposed to direct sunlight.
I wish you a good visit on the site of MonsterLadies
Perrine Felicia Fernandez
